Empowering the Frontline Workforce: Forbes Insights

Organizations that empower their Frontline Workers and include them in digital transformation are 3Xs more likely to see faster growth, greater customer satisfaction, increased productivity, more innovation, and better communications. Unfortunately, many companies aren’t including this workforce. Learn why that’s a problem and what you can do for your own company to ensure growth. Read this report from Forbes Insights and Microsoft.

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Leveraging Tech to Improve Customer Experience: 11 Smart Techniques

CX is vital in helping a company retain its customers and grow its customer base through organic referrals. From intelligent chatbots available 24/7 to personal touch technologies, data-driven solutions are engaging customers in profound new ways. In this article, 11 members of Forbes Technology Council explain how organizations can use intelligent tech can improve their customers’ experience.

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The Role of AI and People Analytics in Developing the Leaders of Tomorrow

More than 40% of corporations say that new hires “lack the soft skills to perform at a high level in a professional environment.” Investing in AI is investing in your employees’ success and happiness. This article from Forbes reveals the ways #Microsoft AI can improve employee performance and engagement so new hires can become tomorrow’s leaders.

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Analytics & AI solution video

By harnessing the power of #Microsoft Analytics, you can inform and drive intelligent automation through AI and machine learning. Watch this video to gain insights on automation through AI and machine learning, how to expand the reach of your data insights, and gain increasing levels of efficiency and personalization. Check it out!

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